Poofora Support

Need help? Write to support@poofora.com. Please tell us your iPhone model, your iOS version and the Poofora version. You can find the version in Poofora → Settings. Please do not send photos or contacts.

How does deleting work?

You mark photos in Poofora. They wait on the Review screen. Nothing is deleted yet. When you tap Delete, Poofora may ask you to confirm. Then iOS asks you to confirm. Deleted photos move to Recently Deleted.

Why did I not get space back?

iOS keeps deleted photos in Recently Deleted for up to 30 days. Space is freed when they leave. To free it now, open Photos → Albums → Recently Deleted → Select → Delete All.

How do I get a deleted photo back?

Open Photos → Albums → Recently Deleted. Select the photo and tap Recover. Poofora cannot restore it for you. After 30 days it is gone.

What is the album "Poofora: to delete"?

It is a Photos album with the photos you marked. It appears when you mark your first photo. It uses no extra space. You can turn it off in Poofora → Settings. The album stays until you delete it in Photos.

What is the limit on the free plan?

You can delete up to 30 items per day. Poofora Pro removes the limit.

How do I restore my purchase?

Open Poofora → Settings and tap Restore purchases. Use the same Apple ID that you bought with.

How do I cancel my subscription?

Open Settings on your iPhone → your name → Subscriptions → Poofora. Deleting the app does not cancel the subscription. The Lifetime purchase has nothing to cancel.

Where is my contacts backup?

Before every merge, Poofora saves a .vcf file. Open the Files app → On My iPhone → Poofora → ContactBackups. You can share the file or open it to import the contacts again. Poofora does not delete backups automatically. Deleting the app removes them.

How do I remove all my Poofora data?

Delete the backup files in the Files app. Then delete the app. Saved copies and the "Poofora: to delete" album stay in Photos until you delete them there.

How do I contact you?

Write to support@poofora.com. We read every message.